Terms of Service

Blessync is a managed, done-for-you AI-operations service. We design, build, integrate, and continuously operate a WhatsApp-based AI assistant on behalf of our clients. Blessync is not a software product, license, or self-serve tool — clients engage our team to deliver and run the assistant for them, as described on blessync.co and agreed in each client's engagement.

Each engagement includes a one-time setup fee, which covers building the assistant and its knowledge base, and a recurring monthly managed fee, which covers our team running, monitoring, retraining, and supporting the assistant on an ongoing basis. The monthly fee is compensation for this ongoing managed labor, not a software license or subscription to a self-service tool.

Current setup and monthly fee ranges are published on blessync.co and are shown in Indonesian Rupiah for Indonesia-based clients and US Dollars for clients elsewhere. Final pricing for any engagement is confirmed directly with the client before work begins.

Clients are responsible for providing accurate information about their business — services, pricing, availability, and policies — needed to build and maintain the assistant's knowledge base, and for promptly flagging any inaccuracies in the assistant's responses so we can correct them. Clients remain responsible for the underlying business decisions (such as accepting a booking) that the assistant surfaces or facilitates.

The assistant is built to handle common inquiries and bookings accurately, but like any AI-assisted communication tool, it may occasionally produce an incorrect or incomplete answer. We continuously monitor and correct these as part of the managed service, but we do not guarantee that every response will be error-free, and clients should treat the assistant as a tool that reduces — not eliminates — the need for human oversight of edge cases.

The assistant operates through the client's own WhatsApp number, connected via the official WhatsApp Business Platform. The client's WhatsApp number and account remain the client's property at all times; Blessync does not take ownership of or lock clients out of their WhatsApp number. Data handling is further described in our Privacy Policy.

Either party may end an engagement with written notice as agreed at the start of that engagement (typically 30 days). Setup fees, once work has begun, are non-refundable except where required by law, as they cover work already performed. Monthly managed fees are billed in advance for the period they cover and are not prorated for partial months following a cancellation notice period.

To the fullest extent permitted under Indonesian law, Blessync's liability arising from any engagement is limited to the fees paid by the client for the service in the three months preceding the claim. Blessync is not liable for indirect, incidental, or consequential losses, including lost bookings or lost profits arising from assistant downtime or third-party platform (WhatsApp/Meta) outages outside our control.

These terms, and any engagement between Blessync and a client, are governed by the laws of the Republic of Indonesia. Any dispute arising from these terms will be resolved in accordance with Indonesian law.

We may update these terms from time to time as our service evolves. The "last updated" date above reflects the most recent revision. Material changes affecting active engagements will be communicated directly to clients.

For any question about these terms, contact Rohit Jathniel Vasandani at rohit@blessync.co.